Hand-weighted Haagen-Dazs universal error

Love her, took her to eat Haagen-Dazs, ice cream in the Rolls-Rolls ... ... Haagen-Dazs has been taking the high-end, luxury line, but in recent days it has ties with the "shortage". Yesterday, media reported that the weight of ice cream sold by Haagen-Dazs is different from that of the logo, and there are suspicions of missing two. Although Haagen-Dazs responded yesterday, the report was an isolated phenomenon.

However, the reporter visited the Guangzhou store to see that, in actual operation, the staff weighed by hand, consumers in the "shortage of the two" has no real protection, some netizens even ridicule Haagen-Dazs " Individual" argument. An ice cream distributor also told reporters that the error of less than 10% is a common phenomenon in the industry, and amateurs generally do not see the weight of ice cream, so “consumers should be good at weighing their own rights and interests”.

Electronics stores within 1, said as furnishings <br> <br> media reports said yesterday, Haagen-Dazs ice cream has "Duanjinqueliang" phenomenon, the reporter visited the Pudong New Area, Shanghai and Beijing Shin Kong store up to Hagen In the shop, one double-ball ice cream is 18 grams less than the standard weight of 155 grams, and a single ball with a standard weight of 85 grams is actually 7 grams less than the logo.

The reporter also visited Haenda’s Zhengjia and Tianhe shops in Tianhe District, Guangzhou yesterday. They bought a cup of 85 g single ball ice cream, weighing 89 grams and 88 grams respectively. The store staff told the reporter that the single ball paper cup weight It is 5 grams. Based on this calculation, the actual weight is 1 g and 2 g less than the mark. Häagen-Dazs staff stated that "the company allows weight to have an error of 5 grams."

Although there was no problem with the weight, the reporter noticed that even though there is an electronic scale in the store, in actual operation, the staff weighs by hand and does not weigh after scooping the ice cream, so the consumer is There is no real protection in terms of "shortages and lack of two." The staff of Zhengjiadian admits to the reporter: “The company originally required that each ball be weighed, but sometimes it would be too late to call it a busy operation. Generally speaking, it would only call the first three balls, and it would be entirely behind.” But the staff’s The statement did not hold. The reporter purchased a single ball of ice cream around 11:30 in the morning. At that time, there were only two tables in the store and it was not busy, but the staff did not weigh the product.

Although Haagen-Dazs was aware of the “shortages and shortfalls” incident, “because it is a manual operation, it will inevitably lead to individual differences”, but the fact that the store’s awareness of weighing is not strong is a fact. During a visit, a store weighs electronically. In the corner of the worktable where the customer could not reach, a waiter even told reporters, "There is no electronic name in the store and there is no such service."

2 "individual" argument was friends laugh <br> <br> For this, Haagen-Dazs said in a statement yesterday, "After investigating the matter due to individual stores individual peak hours caused by the misuse of new staff. We will strengthen training, Deepening management and supervision.” But soon after the statement was issued, netizens questioned the word “individual.” User Kasumi_baby said, “Eating several restaurants is not standard, and it is too common.” Netizen “a Guo "l粑e粑x" also means that "the more busy, the smaller the ball, the general situation, not individual." Netizen "ttend" even ridicule: "I give less money, please understand, my wallet is also busy." Insiders said: "Once Haagen-Dazs could have avoided the situation where there was a shortage of goods and there was an e-call in the store, it was obviously a problem in management."

Duanjinqueliang law can be fined up to 500,000 yuan <br> <br> In fact, on the situation Duanjinqueliang, the state has regulations in law. Zhao Occupy of the Intellectual Property Center of the China University of Political Science and Law said that the consumer has a direct sales contract relationship with Haagen-Dazs. Haagen-Dazs' obligation as a seller is to perform the contract in accordance with the agreement. The actual weight is not consistent with the logo weight. It constitutes a breach of contract with consumers. “But if Haagen-Dazs deliberately takes a shortfall of both in order to save costs and increase efficiency, he is suspected of fraud and should bear double liability. Like this kind of shortfall, the highest penalty is according to the law. Up to 500,000 yuan."

The relevant person in charge of the Guangzhou Municipal Quality Supervision Bureau also told the incident that consumers should have awareness of social supervision and public participation. Once they found that the business had a shortfall of illegal activities, they could call 12365 for complaints. At the same time, the quality supervision department will also strengthen the periodic inspection of measuring instruments, ensure the accuracy of measurement instruments, strengthen daily inspections, and find problems in accordance with the law.

The error within 10% of the industry is very common. “As long as the ice cream is sold by the ball, the error of less than 10% in weight is very common.” An ice cream distributor revealed to reporters, “A single 85-gram ball, 7-8 less. Grams are not new, because the practice of judging whether or not to “scale” is simply impossible to control precisely. Therefore, most of the ice cream companies selling by the way of scraping the ball will not mark the weight.”

In addition, "as an amateur, if not weighed by the instrument, generally can not be intuitively judged whether the ice cream ball 'is enough scale'." The industry insiders said, "However, if consumers worry about ice cream sellers short of two, You can pay attention to the ice cream storage temperature and ambient temperature, because the ice cream will also affect the weight due to 'heat expansion and contraction', because the actual weight of the same size ice cream scraped out when the temperature is high will be less, which makes consumers more unable to get from the ball The size of the judgment weight."

Things that link to Haagen-Dazs 1 Produced ice cream in a black workshop As early as a few years ago, Haagen-Dazs had lost his reputation for the “black workshop” incident. At that time, Shenzhen Municipal Bureau of Quality and Technical Supervision Luohu Branch and other units seized an underground workshop in a three-bedroom house in Shenzhen, and this underground workshop turned out to be an underground production facility for the “expensive” ice cream Haagen-Dazs. The workshop did not The sanitation permit, and the processing room is next to the bathroom, even the head of the Lo Wu Hygiene Supervision Office believes that the environment of the underground workshop is bad, “We will not issue hygiene licenses for such production conditions!” Afterwards, the The workshop was seized on the spot.

For this incident, Haagen-Dazs executives had revealed to the media that a "kitchen" like Shenzhen had both Beijing and Shanghai, but had health permits.

2 China's pricing is higher than that of the United States but it still rises twice a year for an 85-gram single ball asking price of 33 yuan. In fact, Haagen-Dazs quietly rose twice last year. This reporter learned that taking 85 grams of single balls as an example, after rising from 28 yuan to 30 yuan in the first half of last year, it rose from 30 yuan to 33 yuan in the second half of the year, or 7% and 10% respectively.

In fact, Haagen-Dazs is not an “aristocrat” in ice cream in the United States. It is just an ordinary brand and the price is much cheaper than domestic ones. Miss Huang, a Chinese who has lived in the United States for a long time, told reporters: “Hey Haagen-Dazs bought a glass of US$1 (approximately 81 grams), which is a very civilian price.” The reporter converted 1 US dollar to about 6.3 yuan. The reporters visited the supermarket yesterday and saw that the average retail price of a cup of Haagen-Dazs was 29.8 yuan, which is four times the price of the United States.

It is also worth noting that when the reporter visited, he learned that the current Häagen-Dazs ice cream in small glasses is similar in price, but its weight is also different. For example, the lava chocolate taste is only 74 grams, while the mango flavor is 82 grams, a difference of 8 grams. .